Frequently Asked Questions

POSfix is a complete management and fiscal ecosystem, designed to replace legacy equipment with modern software solutions. The system includes:

• SFS-certified cash register (fiscal device)
• 2-in-1 Android fiscal terminal (mobile solution with integrated printer)
• Electronic invoicing (e-Invoice)
• Real-time inventory management accessible from anywhere
• Complete Windows ERP application
• Anti-Fraud module for strict monitoring and control of cashiers

It is designed for stores (Retail), restaurants and cafes (HoReCa), pharmacies, and any business requiring fiscal compliance with the legislation of the Republic of Moldova, offering mobility and control regardless of business size.

The POSfix Windows application is a complete ERP system and a robust Point of Sale (POS), with integrated fiscal cash register functionality, transforming your PC into a high-performance workstation. It offers:

• Uninterrupted Sales (Offline Mode): Guaranteed operation and receipt issuance even without internet access;
• Complete Management: Total control over products, categories, prices, and promotions;
• Advanced Inventory Tracking: Real-time monitoring with automatic alerts for low stock;
• Complex Payment Types: Accepts mixed payments on the same receipt (Cash + Card + Meal Vouchers);
• Detailed Reports: Sales analysis, profit tracking, and activity logs for anti-fraud control;
• Supplier & Purchasing Management: Goods reception and tracking of incoming stock;
• Extended Peripheral Connectivity: Compatible with fiscal printers, barcode scanners, electronic scales, and cash drawers;
• Hybrid Synchronization: Data updates automatically with Android terminals and the Cloud;
• Automatic Updates: Ensures continuous legal compliance.

The application runs on any PC or Laptop with Windows 10 or newer and connects to the fiscal printer to issue receipts.

To use POSfix, you have several flexible options adapted to your sales volume:

• 2-in-1 Android Terminal (All-in-One): A complete portable solution integrating cash register, fiscal printer, and scanner, including the ability to accept bank payments (NFC);
• Windows PC/Laptop + Fiscal Printer: The robust configuration for supermarkets and high-volume retail;
• Android Tablet + Separate Fiscal Printer: A modular and flexible solution, ideal for modern sales spaces.

Compatible Peripherals and Essential Requirements:

• Internet Connection: Mandatory (Wi-Fi, cable, or 4G/SIM) for automatic data synchronization with SFS (MEV);
• Scanners: Standard barcode (USB) or mobile (Bluetooth);
• Electronic Scales: With RS232 or USB connection;
• Cash Drawers: With automatic opening;
• Label Printers: For fast shelf price management.

We also offer complete "turnkey" solutions, where you receive the equipment already configured and fiscalized, ready for your very first sale.

POSfix works without a monthly subscription! You only pay for the equipment you need.

We offer different packages depending on your business needs:

• Packages for startups and small businesses
• Solutions for high-volume retail
• Custom configurations for HoReCa

Contact us for a personalized offer. We also offer the possibility to test the system for free before purchase.

POSfix includes an integrated e-Invoice module that allows issuing and receiving electronic invoices in compliance with SFS Moldova requirements.

Features:

• Automatic generation from sales
• Integrated electronic signature
• Direct transmission to recipient and SFS
• Real-time status tracking
• Automatic archiving compliant with the law

All invoices are automatically recorded and can be exported for accounting purposes.

We offer free technical support via phone, email, and chat.

Services included:

• Installation and initial setup
• Training for your staff
• Remote assistance via TeamViewer/AnyDesk
• On-site visits in Chisinau and other cities in Moldova
• Free software updates

Support is available in Romanian and Russian, Monday to Friday, 9:00 AM - 6:00 PM.

Yes, POSfix is fully compliant with all requirements of the State Tax Service of the Republic of Moldova.

• The cash register and Android fiscal terminal are certified and approved
• All transactions are automatically recorded and reported to SFS
• Compliance with MEV (Electronic Sales Monitoring)
• Support for MCC (Cash Registers and Control Machines)

We constantly update the software to comply with new fiscal regulations.

Yes, POSfix works without an internet connection for daily operations:

• Processing sales and issuing fiscal receipts
• Product and inventory management
• Viewing local reports
• Using peripherals (scanner, scale)

Important: For transmitting data to the SFS MEV (Electronic Sales Monitoring) an internet connection is required. Data accumulates offline and is automatically transmitted when the connection is restored.

This ensures business continuity even in unstable network conditions.

The 2-in-1 Android Terminal is a complete mobile Fiscal Control Equipment (ECC), replacing the classic cash register, scanner, and bank terminal by integrating everything into a single ergonomic device.

Key features:

• 5.5" or 8" touchscreen
• Card payment acceptance via integrated NFC
• Integrated thermal printer for receipts
• WiFi and 4G connectivity
• Battery for mobile use
• Optional integrated barcode scanner
• Compact and easy to use

It is ideal for mobile businesses, fairs, delivery services, or any location where space is limited.

The installation and initial setup of POSfix takes on average 1-2 hours, depending on the complexity of your business.

The process includes:

• Installing software on devices
• Configuring products, categories and prices
• Setting up users and permissions
• Connecting peripherals (printer, scanner)
• Staff training for effective use

Our team guides you step-by-step so you can start using the system immediately.

Yes, POSfix allows centralized management of multiple points of sale from a single Administrator account.

Multi-location features:

• Centralized dashboard with data from all locations
• Real-time synchronization of products and prices
• Consolidated sales reports
• Inventory management per location or centralized
• Transfers between stores
• Staff Monitoring (Anti-Fraud)

Ideal for store chains, franchises, or businesses with multiple locations requiring standardization and strict control.

The complete POSfix user guide is available online at docs.posfix.md.

Documentation includes:

• Step-by-step installation guide
• Product setup tutorial
• Feature usage instructions
• Troubleshooting common issues
• Video tutorials

The documentation is constantly updated and available in both Romanian and Russian.

POSfix is developed by M-373, a technology company from the Republic of Moldova specializing in business software solutions.

About M-373:

• Over 10 years of experience in software development
• Local team with support in Romanian and Russian
• Focus on solutions adapted to the Moldovan market
• Partnerships with fiscal equipment manufacturers

Visit m-373.com for more information about the company and other products.