Customers & loyalty

Returning customers, recognised at the till.

The loyalty programme works right on the receipt: the cashier finds the member by phone or card, the card discount applies by itself, and the bonus is spent from the cart.

The till cart with a loyalty member, their bonus and rewards
  • 150

    MDL a month, the loyalty programme

  • 150

    MDL a month, the CRM

  • 3

    Mechanics: bonus in lei, points, stamps

  • 2

    Wallets: Google Wallet and Apple Wallet

Features

Loyalty and customer relations, connected.

  • Bonus in lei

    Granted on sign-up, as cashback or through a campaign, spent with a cap per receipt, and it expires on time.

  • Points or stamps

    The programme can collect points or one stamp per visit, exchanged for rewards: a free product or a discount.

  • The card on the phone

    Customers save their card in Google Wallet or Apple Wallet; when the programme closes, the card expires.

  • Sign-up at the till

    A private customer added by the cashier, with a phone number, can become a member automatically.

  • Members from your existing customers

    Private-person partners with a phone number join the programme in one action; a phone that is already a member is linked, not duplicated.

  • Sales pipeline

    Leads, deals, activities and reminders, so no offer you send is left without a follow-up.

CRM

Customer messages, next to their purchases.

Connect the company's Telegram bot in a few minutes. Customer messages arrive in Conversations, and the panel recognises the customer by phone and shows you their receipts and bonus.

  • The bot belongs to the company, with its name and picture
  • A QR code that opens the chat with the bot
  • Whoever has waited longest for a reply is at the top
  • Take over a conversation, and colleagues see who is replying
Connecting the company's Telegram bot, in the POSfix CRM

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